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Terms and Conditions

Products
  • All Products images are indicative in nature; actual product may vary in size and shape as per availability.
  • Vase and Basket designs are subject to availability on the location, if not available it will replace by any other container of the same value.
  • Sometimes at supply difficulties, we substitute the product with an equivalent value without any prior notice.
  • Some Flowers may be delivered in closed bud to ensure long lasting freshness.
  • In the occasion time if we are not able to deliver you products we will inform you as soon as possible and refund your payment within 30 days of information.
Delivery Information
  • We Provide Standard Delivery from 10:00am to 8pm however if you want your products earlier or later then this time you can give your special note after placing order. Fixed time delivery is not possible but we will make it as soon as we can as per your request.
  • When placing order must check you filled all the details like recipient name, address, contact no., gift message to avoid problems or delay in delivery. Fill your details as well so that if any issue happens we will inform you via mail or contact no.
  • For modification or cancellations please inform us before 2 days of delivery. No modification and cancellation will made if delivery time periods of 2 days start. No Modification and cancellation will made to products which will deliver through courier.
  • Address and contact no. must be correct to deliver the product if customer not pick up call or address is not found able we will consider order to be delivery attempted and no refund shall be initiate against this.
  • Items which are delivered through courier will deliver 3-5 working days.
Refund
  • Refund only initiate in case of service failure. Refund amount will be same as paid by customer, in any circumstances it will not exceed.
  • Refund shall be initiate for cancelled order when we received the mail regarding order cancellation before 2 days of product actual delivery date. Cancellation mail should be send by customer by subject “Cancellation followed by Order no. to Info@flowersngiftonline.com
  • Refund will take 3-5 working days to show in your account.
Occasion and Valentine Delivery
  • No fixed time delivery possible on occasion season like Valentines Week, Mothers day, Fathers Day, Easter.
  • Due to heavy order delivery confirmation may be receive late but you do not need to worry your order will definitely delivery on occasion. If we face any issue while delivering your order we will contact you as soon as possible.
  • Our support team is always ready to help but in festive seasons our call lines may busy with other customers it will take few time to respond your calls.
If you have any suggestion or complain regarding our terms and conditions, mail us on info@flowersngiftonline.com