Substitution Policy

Roses will never be substituted with other flowers or floral products without requesting your confirmation first. Flower arrangements are unique and handmade, so no two are ever identical. Every effort is made to fulfill your order as closely as possible to the product photos and descriptions. In some cases, local florists may not have some items in stock and careful substitutions of equal or greater value will automatically be made. We will always maintain the value and concept of the chosen product.
If an added product is not in stock with the local florist we will add the money paid for the item to the value of the flowers and create a bigger bouquet.

While we try our best to deliver the exact product as seen on the website, world seasonal and regional conditions may affect the supply and cost of flowers, foliages and fruits.
If the needs arise, will make appropriate substitutions whilst maintaining the value of your order. Utmost care and attention will be given to your order to ensure that it is as similar as possible to the requested item. We will pay careful attention to the overall shape, size, style and color combinations when making substitutions. We would wish to assure you that your satisfaction of the product is our top priority.
For particular vases or basket shown that are out of stock, substitutions will be made to ensure the quality and look of the arrangement.
Food or gifts items that are out of stock, products will be substituted with another of equivalent or higher value for hampers and baby items.